Developing Excellence in Customer Service


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To view detailed information for this workshop view the pdf below:

Download File Developing Excellence in Customer ServiceDeveloping Excellence in Customer Service

The duration of this course is one day. The course aims to develop and apply a professional approach for Customer Service that is recognised and understood as the basic principles for service excellence. This workshop is all about being able to understand and explain the principles of customer service and the way they can be applied in specific customer service situations. The basic principles defined underpin all aspects of making customer service work and enable you to place professional customer practice in the context of your occupational sector and your own organisation.

Location:

Protech Training Centre or Client Premises

Course content:

  • Defining excellence in customer service
  • Providing a competetive advantage through customer service
  • Behaviours will influence cutomer satisfaction levels and enhance organisation and personal reputation
  • Effective communication in the delivery of excellent customer service
  • Dealing with difficult situations to achieve a positive outcome
  • Balancing the need of the organisation with the needs and expectations of the customer
  • Continuous improvement within customer service

Teaching and learning strategies:

The teaching and learning strategies employed in this programme by the training consultants are based on the philosophy of experiential learning - "learning through doing". Delegates are encouraged to participate as individuals and within groups.

A variety of methods are employed to deliver and enhance the learning experience. Trainer-led input is complemented by a variety of activities such as skills practice (role-play), practical exercises, discussions, presentations and case studies.

A strong emphasis is placed on the transfer of learning into the workplace. Delegates are encouraged and challenged to discover and identify ways they can each specifically apply the training experience to the workplace.

For further enquiries, contact us using the Course Enquiry Form on the right of the screen.

Part of the Microsoft Excel Training | Excel Training Courses | Bedford | Bedfordshire range of courses