Managing Assertively


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To view detailed information for this workshop view the pdf below:

Download File Managing AssertivelyManaging Assertively

This workshop is for those who are responsible for managing the performance or others in the workplace. Participants will:

  • Learn how to handle people and situations with more confidence and consistency through the recognition of different behaviour types, in themselves and others
  • Identify more clearly what helps or hinders your personal effectiveness when dealing with a diverse range of people and situations 
  •  Learn skills and techniques to improve communication and relationships at work

Pre Course Work:

  1. Write a short account of the people or situations you have found difficult to handle to your satisfaction in the recent past.  What was it about the person/situation that was difficult? How would you like to have handled the situation?
  2. Complete the Thomas Kilmann Conflict Questionniare, bring the completed questionnaire with you to the workshop.

Duration:

9.00 to 13.00 (4 hours)

Course content:

  • Value of group cohesion
  • Who are our 'difficult people'
  • Behaviour types: Assertive, Aggressive and Passive - costs and payoffs
  • Ego states
  • Coping strategies
  • Dealing with conflict

Throughout this workshop participants will draw on the knowledge developed through the Introductory Certificate in First Line Management. The workshop will enable them to reflect on:

  • Leadership
  • Stages in team development
  • Learning styles
  • Belbin team roles
  • Communication process
  • Motivation
  • Diversity

For further enquiries, contact us using the Course Enquiry Form on the right of the screen.

Part of the IAG Courses | Information Advice or Guidance | Training Courses | Bedford | Bedfordshire range of courses