Terms & Conditions


  • All place bookings are provisional until a booking form is received either by post or fax.
  • Provisional bookings will be held open for five working days and then automatically released.
  • Written acknowledgement, by Protech Training Services Ltd, of an official booking form (received by post or fax) confirms the relevant delegate course place(s) and the terms and conditions, described below. The conditions are then binding, from the date shown on the Client confirmation.


  • All fees are exclusive of VAT.
  • Payment must be made in full 10 days prior to the scheduled course starting date.
  • The fee includes registration and tuition fees, refreshments, lunch (where applicable) and full documentation.


  • You are welcome to substitute an alternative participant free of charge at any time, provided any pre-course work is completed.
  • All cancellations, transfers and substitutes will be recognised only when received in writing.
  • For cancellations made between four and two weeks prior to day one of the course, 50% of the fee is chargeable. During this period, a free-of-charge transfer may be made to another course of the same title running within the following 12 months. If this transferred booking is subsequently cancelled, the original 50% cancellation fee still applies.
  • For cancellations within two weeks prior to day one of the course, or in the case of non-attendance, the full fee is payable. Transfer to another course is not permitted during this period.

Change of terms:

  • It may be necessary for reasons beyond our control to alter the venue or timetable of a course. Fees will be refunded should Protech Training Services Ltd cancel any event. We accept no liability for any other cost.